Frequently Asked Questions
Everything you need to know about fixing your home appliances and fixtures.
Are your repair parts genuine OEM or aftermarket?
We specialize in original equipment manufacturer (OEM) parts to ensure the highest quality and perfect compatibility with your home appliances. We also offer certified high-grade alternatives where specified.
How can I be sure a part will fit my specific model?
Each product page includes a compatibility list. We recommend searching by your appliance's model number. If you are still unsure, our technical support team is available to verify the fit for you.
What is your return policy for installed parts?
To maintain safety and quality standards, we only accept returns on parts that have not been installed and are in their original packaging. Electrical components are subject to specific inspection criteria.
How long does shipping take for urgent repairs?
We process most orders within 24 hours. Standard shipping typically takes 3-5 business days, but we offer expedited overnight and 2-day shipping options at checkout for emergency repairs.
Do you provide installation guides or manuals?
Yes, many of our parts come with digital installation instructions or links to video tutorials to help you complete your home repair safely and efficiently.
What should I do if my part arrives damaged?
Please inspect your package upon arrival. If a part is damaged during transit, contact our customer service team within 48 hours with photos of the damage, and we will ship a replacement immediately.